We aim to ship your order using the best carrier service available for your country. Delivery times vary by location, but most orders arrive within 7–15 business days. For detailed shipping times and rates by country.

After sending your items back to us, please allow up to 10 business days for the refund to be processed once they’ve arrived at our warehouse. You can monitor your return’s progress using the tracking details from your chosen carrier, which will confirm when your package has been received at our warehouse.

The processing period begins once your return is in our warehouse. You’ll receive a notification as soon as your refund has been processed. Please note, it might take an additional 3 days for the funds to appear in your bank account. If you haven’t received the refund after this period, please reach out to us at info@thearchduke.store.

Our return policy allows customers to send back their order within 14 days from the date of delivery, without needing to provide a reason. Please ensure the items are shipped back to us within this 14-day period.

Return Conditions:

• Items must be in brand-new, unworn condition with all tags attached.
• For sale items, we do not offer refunds. These items can only be exchanged for another item in our collection or for store credit.
• Please note that shipping costs are non-refundable.

We provide a range of secure payment options to make your shopping experience as smooth as possible. Here’s a list of payment methods we currently accept:

• Credit or Debit Cards: We accept major cards such as Visa, Mastercard and American Express.
• PayPal: You can also pay using your PayPal account, offering added convenience and security.

Availability of these payment methods may depend on your location or the items you’re purchasing. If you have any questions or need assistance with payment, please feel free to reach out to our customer support team.

If your tracking info shows the order as delivered but you haven’t received it, here’s what to try:

1. Double-Check Delivery Location: Confirm that the address entered during checkout is correct. Occasionally, packages are left with a neighbour, building concierge, or secure spot on your property.
2. Review Carrier Notes: Some carriers leave details or notes about package locations, like secure spots or front desks, if you’re unavailable.
3. Contact the Carrier: Reach out to the shipping carrier listed in your tracking details with your tracking number. They may provide further information or begin an investigation.
4. Get in Touch with Customer Support: If you still can’t locate the package, please contact our support team with your order and tracking details. We’re here to help resolve the issue promptly.
5. Consider Filing a Claim: If necessary, you may need to file a claim with the carrier. Our support team can assist with documentation if needed.

Please reach out for any assistance with delivery issues—we’re here to help ensure you receive your order.

If you notice an address error soon after placing your order, please contact our customer support team as quickly as possible. Acting promptly increases the chances that we can correct the address before shipping.

If your order has already been processed or shipped and the address can no longer be updated through us, try contacting the shipping carrier directly. They may offer options to redirect or reroute the package to the correct address, though this may come with an additional fee and depends on their specific policies.

To prevent future address issues, please double-check your shipping details—like street names, apartment numbers, and postal/ZIP codes—before completing your order.

All prices shown on our website already include VAT, so there won’t be any extra VAT fees at checkout. Our goal is to make pricing as clear as possible to ensure a seamless shopping experience. If you have questions or need any additional information, our customer support team is here to help.

Sale Terms and Conditions

• Sale Period: Discounts are available on select items for a limited time only.
• Availability: Sale items are available while supplies last. We cannot guarantee the availability of specific sizes or styles during the sale period.
• Refunds: Refunds are not available for sale items. However, exchanges for another item or store credit can be provided. Items marked as “Last Chance” are non-returnable.
• Exchange Policy: Sale items may be exchanged for another item of similar value from our collection, depending on availability.
• Return Period: The standard return period of 14 days applies to sale items. Items must be returned within 14 days of delivery for eligibility for an exchange or store credit.
• Condition of Sale Items: Sale items must be returned in unworn condition with all original tags attached.
• Shipping Costs: Customers are responsible for shipping costs for sale items;
• Additional Discounts: Further discounts or promotions cannot be applied to sale items unless specified.
• Missed Out: We are unable to offer retroactive discounts for orders placed just before a sale.

By purchasing sale items, you agree to these terms. For questions or further clarification, feel free to contact us; we’re here to help!

For any press enquiries, please contact us at Info@thearchduke.store or click here. 

We’re excited to hear about your interest in joining The Archduke Store! Please reach out to us at Info@thearchduke.store, and we’ll get back to you as soon as we can.

Please click here to track parcel or on the logistic company website.

If your item arrives damaged, please contact us immediately with photos and your order number we’ll assess the issue and do our best to resolve it.
If you received the wrong size, please return the item to our warehouse and we’ll issue a full refund once it’s received and inspected.

Packaging may vary depending on the brand. Different brands use different box designs and styles, so we can't provide a one-size-fits-all answer. However, we always aim to ship your items securely and with care.

Yes, we send the original-style brand box along with tags, accessories, and extras—just like retail. Everything you need comes packaged for the full experience.

Shipping is included in the price of the item—no extra fees at checkout. What you see is what you pay. Simple and hassle-free.

The Archduke Store is a well-established 1:1 retailer specializing in high-quality streetwear and footwear. We offer premium replicas crafted to mirror the originals in style, comfort, and detail.

“1:1 quality” means the item is made to mirror the original in every detail—materials, stitching, shape, and feel. It’s a very high-quality replica that looks and performs just like the retail version, offering the same premium experience at a better price.

We use secure payment gateways and encrypted checkout to protect your personal information. Every order is confirmed by email, tracked from dispatch, and handled with care until it reaches your door. Your safety and satisfaction are our top priorities.

Our shoes are designed to match retail sizing closely, but we recommend going one size up to ensure the best fit and avoid any sizing issues.

Yes, you can! If we don’t have the style or size you’re looking for in stock, just contact us—we’ll do our best to source it or create a custom order just for you.

Yes, we ship globally. No matter where you're located, we’ll deliver straight to your doorstep with reliable worldwide shipping.

We accept a wide range of secure payment methods, including PayPal, credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and more—powered by trusted providers like Stripe. All payments are protected with encrypted checkout for your safety.