We aim to ship your order using the best carrier service available for your country. For detailed information on delivery times and shipping rates by country, please visit our shipping page.

After sending your items back to us, please allow up to 10 business days for the refund to be processed once they’ve arrived at our warehouse. You can monitor your return’s progress using the tracking details from your chosen carrier, which will confirm when your package has been received at our warehouse.

The processing period begins once your return is in our warehouse. You’ll receive a notification as soon as your refund has been processed. Please note, it might take an additional 3 days for the funds to appear in your bank account. If you haven’t received the refund after this period, please reach out to us at info@thearchduke.store.

Our return policy allows customers to send back their order within 14 days from the date of delivery, without needing to provide a reason. Please ensure the items are shipped back to us within this 14-day period.

Return Conditions:

• Items must be in brand-new, unworn condition with all tags attached.
• For sale items, we do not offer refunds. These items can only be exchanged for another item in our collection or for store credit.
• Please note that shipping costs are non-refundable.

We provide a range of secure payment options to make your shopping experience as smooth as possible. Here’s a list of payment methods we currently accept:

• Credit or Debit Cards: We accept major cards such as Visa, Mastercard and American Express.
• PayPal: You can also pay using your PayPal account, offering added convenience and security.

Availability of these payment methods may depend on your location or the items you’re purchasing. If you have any questions or need assistance with payment, please feel free to reach out to our customer support team.

If your tracking info shows the order as delivered but you haven’t received it, here’s what to try:

1. Double-Check Delivery Location: Confirm that the address entered during checkout is correct. Occasionally, packages are left with a neighbour, building concierge, or secure spot on your property.
2. Review Carrier Notes: Some carriers leave details or notes about package locations, like secure spots or front desks, if you’re unavailable.
3. Contact the Carrier: Reach out to the shipping carrier listed in your tracking details with your tracking number. They may provide further information or begin an investigation.
4. Get in Touch with Customer Support: If you still can’t locate the package, please contact our support team with your order and tracking details. We’re here to help resolve the issue promptly.
5. Consider Filing a Claim: If necessary, you may need to file a claim with the carrier. Our support team can assist with documentation if needed.

Please reach out for any assistance with delivery issues—we’re here to help ensure you receive your order.

If you notice an address error soon after placing your order, please contact our customer support team as quickly as possible. Acting promptly increases the chances that we can correct the address before shipping.

If your order has already been processed or shipped and the address can no longer be updated through us, try contacting the shipping carrier directly. They may offer options to redirect or reroute the package to the correct address, though this may come with an additional fee and depends on their specific policies.

To prevent future address issues, please double-check your shipping details—like street names, apartment numbers, and postal/ZIP codes—before completing your order.

All prices shown on our website already include VAT, so there won’t be any extra VAT fees at checkout. Our goal is to make pricing as clear as possible to ensure a seamless shopping experience. If you have questions or need any additional information, our customer support team is here to help.

Sale Terms and Conditions

• Sale Period: Discounts are available on select items for a limited time only.
• Availability: Sale items are available while supplies last. We cannot guarantee the availability of specific sizes or styles during the sale period.
• Refunds: Refunds are not available for sale items. However, exchanges for another item or store credit can be provided. Items marked as “Last Chance” are non-returnable.
• Exchange Policy: Sale items may be exchanged for another item of similar value from our collection, depending on availability.
• Return Period: The standard return period of 14 days applies to sale items. Items must be returned within 14 days of delivery for eligibility for an exchange or store credit.
• Condition of Sale Items: Sale items must be returned in unworn condition with all original tags attached.
• Shipping Costs: Customers are responsible for shipping costs for sale items; these costs are non-refundable.
• Additional Discounts: Further discounts or promotions cannot be applied to sale items unless specified.
• Missed Out: We are unable to offer retroactive discounts for orders placed just before a sale.

By purchasing sale items, you agree to these terms. For questions or further clarification, feel free to contact us; we’re here to help!

Bundle Offer: Save when you buy multiple items together, with discounts compared to individual purchases.

Eligible Items: Bundles apply only to specific items listed in the promotion details.

Availability: Offers are limited to stock on hand. We can’t ensure all sizes or styles in each bundle will always be available.

Combining Offers: Bundle discounts can’t be combined with other promotions unless specified.

Refunds and Exchanges: Items bought in a bundle may qualify for returns or exchanges under our standard policy, unless noted otherwise.

Return Period: Items in a bundle have a standard 14-day return window. They must be returned within 14 days of delivery for a refund or exchange.

Condition of Items: All returns must be unworn, with original tags attached, for eligibility.

Shipping Costs: Shipping fees for returns or exchanges are non-refundable and must be covered by the customer.

By purchasing a bundle, you accept these terms. Feel free to reach out if you have questions—we’re here to help!

For any press enquiries, please contact us at Info@thearchduke.store or click here. 

We’re excited to hear about your interest in joining The Archduke Store! Please reach out to us at Info@thearchduke.store, and we’ll get back to you as soon as we can.

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