Effective date: 02/07/2025
Business name: The Archduke Store
Website: https://thearchduke.store

At The Archduke Store, we are committed to providing high-quality designer-inspired fashion at fair prices. We understand that sometimes an item may not be quite right, and we want to ensure your shopping experience is as smooth and honest as possible.

This policy outlines your rights and obligations when requesting a return or refund.

❌ Non-Returnable Items

For hygiene and resale reasons, the following items are non-refundable:

• Worn or washed items
• Socks, undergarments, or accessories
• Items purchased using a discount code or during flash sales
• Final clearance or marked “non-returnable” on product page

🚚 Wrong or Damaged Items

If you receive an incorrect, defective, or damaged item, please notify us within 48 hours of delivery.

• Email us at info@thearchduke.store with your order number and clear photo/video evidence.
• We will offer:
  • A free replacement (if available)
  • Or a full refund and return instructions

⚠️ Fraud & Abuse Policy

To protect our business, we reserve the right to:

• Limit returns from customers with excessive return history
• Refuse refunds where fraud, chargeback abuse, or false claims are suspected
• Require photo/video evidence for all refund-related requests

🇬🇧 Your Rights Under UK Law

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or UK Distance Selling Regulations. You have the right to cancel your order within 14 days for a full refund.

📩 Contact

If you have any questions, contact our support team:

• Email: info@thearchduke.store
• login and create a ticket
• Hours: Monday–Friday, 9am–5pm (UK time)