If your tracking info shows the order as delivered but you haven’t received it, here’s what to try:
1. Double-Check Delivery Location: Confirm that the address entered during checkout is correct. Occasionally, packages are left with a neighbour, building concierge, or secure spot on your property.
2. Review Carrier Notes: Some carriers leave details or notes about package locations, like secure spots or front desks, if you’re unavailable.
3. Contact the Carrier: Reach out to the shipping carrier listed in your tracking details with your tracking number. They may provide further information or begin an investigation.
4. Get in Touch with Customer Support: If you still can’t locate the package, please contact our support team with your order and tracking details. We’re here to help resolve the issue promptly.
5. Consider Filing a Claim: If necessary, you may need to file a claim with the carrier. Our support team can assist with documentation if needed.
Please reach out for any assistance with delivery issues—we’re here to help ensure you receive your order.